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Airport Operations/Emergency Operations Center

Phoenix Sky Harbor International Airport

Airport Operations/Emergency Operations Center

In 2016, Intellient was contracted for the Phoenix Sky Harbor International Airport (PHX) Airport Emergency Operations Center (AEOC) project. The AEOC was designed to support everyday operations for the airport and provide an emergency operation center for incident management.

Intellient was responsible for all technology and special systems design, project construction management, systems implementation, and commissioning. Mid-way through the project, Intellient was requested to manage all final general construction aspects of the project through a successful substantial completion.

Project Details

The Airport Emergency Operations Center (AEOC) project consisted of a single one-story building that was designed to include a command center, airport emergency operations center, and open office space and conference rooms. The construction totaled 9,500 square feet.

Services Provided

Throughout the course of the project, Intellient provided the following services:

PHX Airport Operations/Emergency Operations Center

Technology Systems

Design Services

  • Stakeholder Coordination
  • IT Governance Policy Adherence
  • Systems Planning, Validation, and Assessment
  • Site Surveys
  • System Interface Design
  • Design Engineering/Design Assist
  • Technical Specifications Development
  • Systems Integration Planning
  • Network Architecture
  • Systems Responsibility Matrix Development
  • Construction Cost Estimating
  • Systems GMP Costing

Technology Systems

Delivery Services

  • Systems Integration Delivery
  • Program/Project Management
  • Construction Management/Administration
  • Schedule Management
  • Quality Assurance/Quality Control (QA/QC)
  • Project Controls
  • Construction Scope Document Development
  • Bid Review/Recommendation
  • Vendor Management
  • Procurement
  • Delivery/Implementation Management
  • User Acceptance Testing (UAT)
  • Commissioning
  • Operational Readiness and Transition (ORAT)
  • Training
  • TSA Security Systems Coordination

Associated Systems

The major systems components included Telecommunications/Information Systems, Physical Security Systems, Airport Operational Systems, and Passenger Processing Systems:

Telecommunications/Information Systems

  • Telecom Room
  • Premise Distribution System (Structured Cabling)
  • LAN/WLAN/Wi-Fi
  • Telephony/VoIP
  • Audio/Visual

Physical Security Systems

  • Access Control
  • CCTV
  • Breach Management
  • Perimeter Intrusion
  • 700 MHz Radio

Airport Operational Systems

  • Distributed Antenna (DAS)
  • Baggage Handling (BHS)
  • Fire Alarm/Mass Notification

Passenger Processing Systems

  • Airport Management (AMS)
    • Resource Management (RMS)

Airport/Emergency Operations Centers (AEOC)

  • Emergency Management
  • Computer-Aided Dispatch (CAD)
  • Video Matrix Wall (Monitors)
  • NICE Recording
  • Peabody Call Identification
  • Computer-Aided Dispatch (CAD)
  • CNN/National Weather
  • 700 MHz Radio
  • Emergency Duress
  • Audio/Visual

Project Results

The project was successfully completed in February 2018, and the AEOC is functional today.

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