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PHX Terminal 3 Modernization

Phoenix Sky Harbor International Airport

Terminal 3 Modernization

In 2014, Phoenix Sky Harbor International Airport (PHX) began a three-part modernization project for Terminal 3. The project, budgeted at $590 million, was designed to provide a more efficient way for travelers to move throughout the terminal and improve the overall travel experience.

Intellient was contracted by the PHX Aviation Department to manage all technology and special systems for the design-build effort. Intellient was responsible for budget development, systems design/design assist oversight, systems delivery, integration, testing, and commissioning management. Intellient also provided airline systems coordination for Operational Readiness and Transition (ORAT) activities.

Project Details

The Terminal 3 modernization consisted of three phases.

Phase 1 included a consolidated security checkpoint, additional ticket counters, increased capacity for baggage processing and additional baggage claim carousels, expanded access to concessions and retail, and an expanded curb for passenger drop-off and pick-up.

Phase 2 consisted of South Concourse renovations, including updates to passenger spaces, expanded gates, and additional concession/retail space.

Phase 3 then shifted to North Concourse renovations, which included construction on both passenger and apron levels, gate renovations and an overall expansion.

Services Provided

Throughout the course of the project, Intellient provided the following services:

PHX Terminal 3 Modernization

Technology Systems

Design Services

  • Stakeholder Coordination
  • IT Governance Policy Adherence
  • Systems Planning, Validation, and Assessment
  • Site Surveys
  • Design Assist
  • Master Systems Integration (MSI) Planning
  • Network Architecture Planning
  • Systems Responsibility Matrix Development
  • Construction Cost Estimating
  • Systems GMP Costing

Technology Systems

Delivery Services

  • Master Systems Integration (MSI) Delivery
  • Program/Project Management
  • Construction Management/Administration
  • Schedule Management
  • Quality Assurance/Quality Control (QA/QC)
  • Project Controls
  • Construction Scope Document Development
  • Bid Review/Recommendation
  • Vendor Management
  • Procurement
  • Delivery/Implementation Management
  • User Acceptance Testing (UAT)
  • Commissioning
  • Operational Readiness and Transition (ORAT)
  • Training
  • Airline Relocation Coordination
  • TSA Security Systems Coordination
  • Customs Border Patrol (CBP) Coordination
PHX Terminal 3 Modernization

Associated Systems

The major systems components included Telecommunications/Information Systems, Physical Security Systems, Airport Operational Systems, and Passenger Processing Systems:

Telecommunications/Information Systems

  • Telecom Room
  • Premise Distribution System (Structured Cabling)
  • LAN/WLAN/Wi-Fi
  • Telephony/VoIP
  • Paging System (PAS)
  • Audio/Visual

Physical Security Systems

  • Access Control
  • CCTV
  • Breach Management
  • Passenger Emergency Duress (PEDS)
  • 700 MHz Radio

Airport Operational Systems

  • Building Automation/Building Management (BAS/BMS)
    • HVAC Monitoring
    • Electrical Metering
    • Lighting Control
    • Escalator/Elevator/Moving Walkways
  • Distributed Antenna (DAS)
  • Air-Ground/Ground-Ground Radio
  • Baggage Handling (BHS)
  • Fire Alarm/Mass Notification-PAS Interface
  • Digital Clock
  • Interactive Information Directory
  • Assistive Listening Hearing Loop
  • Visual Docking Guidance (VDGS)
  • Check Point Wait Time
  • Automated Vehicle Identification/Location (AVI/AVL)
  • Dynamic Signage

Passenger Processing Systems

  • Common Use Passenger Processing (CUPPS)
  • Common Use Self Service (CUSS)
  • Common Use Terminal Equipment (CUTE)
  • Electronic Video Information Displays (EVIDS)
  • Multi-User Flight Information Displays (MUFIDS)
    • Baggage Information Displays (BIDS)
    • Baggage Information Console (BICS)
    • Gate Information (GIDS)
    • Check-In Information Display (CIDS)
    • Ramp Information Displays (RIDS)
    • Visual Paging Displays (VPD)
    • Interactive and Information Displays (IIDS)
    • Display Data Control (DDC)
  • Airport Management (AMS)
    • Resource Management (RMS)
    • Airport Operational Database (AODB)
    • Local Departure Control (LDCS)

Project Results

In February of 2020, the third and final phase of this project was completed. The first two phases were completed in 2016 and 2019, respectively. The project was completed on time and within the $590 million budget.

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